Got a question? We’ve gathered everything you need to know right here.
HOW CAN WE HELP?
Got a question? We’ve gathered everything you need to know right here.
Your Shopping Support Hub
Whether it’s shipping times or size guides, here’s where you’ll find the details.
Popular Questions
Got a question? Check out our popular articles below to find the answer you're looking for.
q: how do i place an order?
A: Simply select your size, add the item to your cart, and proceed to checkout. We accept major debit/credit cards, PayPal, and secure payment providers for your convenience.
q: can i change or cancel my order after it’s placed?
A: You can cancel or update your order within 24 hours of purchase by contacting us at support@torazencollective.com. After this window, your order may already be processing.
q: how long does shipping take?
A: Orders are processed in 4–7 business days. Delivery times vary:
US & UK: 9–15 business days Canada & Australia: 2–3 weeks Asia: 11–15 business days (We’ll send you a tracking link as soon as your order ships.)
q: do you ship worldwide?
A: Yes — we’re proud to ship globally. Shipping rates and times depend on your region and carrier.
q: how can i track my order?
A: Once shipped, you’ll receive a tracking link via email.
q: what sizing do you use?
A: We use standard American sizing. Please check our Size Guide before purchasing.
Popular Questions
Got a question? Check out our popular articles below to find the answer you're looking for.
q: how do i place an order?
A: Simply select your size, add the item to your cart, and proceed to checkout. We accept major debit/credit cards, PayPal, and secure payment providers for your convenience.
q: can i change or cancel my order after it’s placed?
A: You can cancel or update your order within 24 hours of purchase by contacting us at support@torazencollective.com. After this window, your order may already be processing.
q: how long does shipping take?
A: Orders are processed in 4–7 business days. Delivery times vary:
US & UK: 9–15 business days Canada & Australia: 2–3 weeks Asia: 11–15 business days (We’ll send you a tracking link as soon as your order ships.)
q: do you ship worldwide?
A: Yes — we’re proud to ship globally. Shipping rates and times depend on your region and carrier.
q: how can i track my order?
A: Once shipped, you’ll receive a tracking link via email.
q: what sizing do you use?
A: We use standard American sizing. Please check our Size Guide before purchasing.
