Shipping policy
Shipping Policy
Updated 10 months ago
Thank you for choosing Torazen. We want your order to reach you as smoothly and reliably as possible. Below you’ll find the details of our shipping process:
Processing Time
Orders are processed within 4–7 business days, depending on the size and complexity of your order. Think of this as the preparation stage before your gear sets out on its journey.
Shipping Time
Estimated delivery times by region:
-
UK & EU → 9–15 business days
-
United States → 9–15 business days
-
Canada & Australia → 2–3 weeks
-
Asia → 11–15 business days
Shipping Issues
-
Occasionally, part of your order may ship separately. If an item seems missing, it’s often just arriving a little later.
-
If you have any concerns, our support team is always here: support@torazencollective.com.
30-Day Protection
Every order is covered by our 30-Day Guarantee.
If your package does not arrive within 30 days and this is confirmed by tracking, you are eligible for a full refund — no questions asked.
We want every Torazen customer to feel secure and valued.
Shipping Destinations
We ship worldwide. Rates vary by location and carrier, but wherever you are, we’ll make sure Torazen finds its way to you.
Shipping Origins
Orders are dispatched from our warehouses in the US, Europe, China, and Japan.
Our primary hub in China helps us ensure efficient and timely fulfillment.
Quality Materials
At Torazen, every piece is crafted with premium fabrics and finishes. We believe in creating clothing that lasts — timeless essentials that feel right, season after season.
