Returns & Refunds

14-day returns and exchanges. Request within 14 days of delivery (per carrier tracking). Items must be unworn, unwashed, unaltered, odor- and mark-free, with all tags attached and original packaging. Email us for an RMA first - unapproved returns cannot be processed.

Sizing exchanges and change of mind: accepted within the window; you cover return shipping, and we ship your first exchange free once the original is received and inspected. Refunds exclude original shipping.

Damaged, defective, or incorrect items: contact us within 14 days of delivery with your order number and photos (item, issue, packing slip if available). Once verified we repair, replace, or refund in full - including original shipping.

30-day non-delivery protection: if tracking confirms your order has not been delivered within 30 calendar days of dispatch, you get a full refund. This is delivery protection, not a separate return window. If tracking shows delivered but the parcel is missing, check with neighbours and the carrier first, then email us - we will open a carrier investigation and help.

If your order includes Extended Cover + Free First Exchange (an upgrade sold on earlier orders): your non-delivery cover runs for 90 days from dispatch instead of 30, and we send a prepaid label for your first size exchange instead of you covering that leg. Everything else on this page applies to every order either way - the upgrade adds cover, it never removes any.

Approved refunds return to the original payment method within 10 business days. To start: email support@torazencollective.com with your order number, reason, and photos. Keep proof of postage. Consumers in the UK and EU may have additional statutory rights.