INFORMATION HUB
INFORMATION HUB
Privacy Policy
Table of Contents
1. Information We Collect
Device Information
Examples: IP address, browser type, time zone, cookie identifiers, pages viewed, and search terms.
Purpose: Operating, securing, and improving the Site; analytics and performance.
How collected: Automatically via cookies, log files, tags, pixels, and analytics tools.
Order Information
Examples: Name, billing and shipping address, email, phone number, and payment details.
Purpose: Processing orders, payments, delivery, customer support, and order communications.
How collected: Provided by you during checkout or account creation.
Customer Support Information
Examples: Details you share when contacting us for assistance.
Purpose: Resolving issues, handling returns, and improving service.
How collected: Provided by you via email or forms.
Marketing & Communications
Examples: Email/SMS opt-ins, preferences, engagement data.
Purpose: Sending updates and offers when you’ve opted in.
How collected: When you subscribe or interact with our content.
2. How We Use Your Information
- Fulfill and deliver orders and provide customer support
- Process payments securely and prevent fraud
- Operate, maintain, and improve the Site and user experience
- Communicate about orders, updates, products, and services
- Comply with legal, tax, and regulatory obligations
4. Legal Basis for Processing (GDPR/UK)
- Consent (e.g., marketing communications)
- Contract (to provide products/services you request)
- Legal obligation (e.g., tax and accounting)
- Legitimate interests (e.g., fraud prevention, analytics), balanced against your rights
5. Data Retention
- Order records: typically up to 7 years (legal/tax requirements)
- Marketing data: until you unsubscribe or request deletion
- Support records: as long as needed to resolve your request
You may request deletion at any time (see Your Rights).
7. Do Not Track
We do not currently respond to “Do Not Track” signals due to a lack of industry standards.
8. Automated Decision-Making
We do not use automated decision-making that produces legal or similarly significant effects. Our ecommerce platform may use limited automation for fraud prevention.
9. Your Rights
Depending on your location (EEA, UK, California, etc.), you may have the right to access, correct, delete, or port your data; object to or restrict processing; and withdraw consent.
Contact us at support@torazencollective.com to exercise these rights.
10. Children’s Privacy
The Site is not directed to children under 13 (or the minimum age in your region). We do not knowingly collect data from children. If we learn we have, we will delete it.
11. International Transfers
Your information may be transferred to and processed in countries outside your own (e.g., the US) where our partners operate. We take steps to ensure appropriate protection of your data.
12. Security
We use administrative, technical, and organizational safeguards to help protect your information. While no method is 100% secure, we continually improve our practices.
13. California Residents (CCPA)
California residents have the right to know, delete, and opt out of the sale or sharing of personal information. Torazen does not sell personal information.
14. Changes to This Policy
We may update this policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Please check this page periodically.
15. Contact Us
Questions or requests about your personal information?
- Email: support@torazencollective.com
- Website: www.torazencollective.com
- Address: 3961, 1007 N Orange St. 4th Floor, Wilmington, DE, New Castle, US, 19801
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