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SUPPORT HUB

SUPPORT HUB

Articles in this category

processing time

shipping time

shipping issues

30-day protection

shipping destinations

shipping origins

quality materials

more questions?

SHIPPING POLICY

Updated 10 months ago

Thank you for choosing Torazen. We want your order to reach you as smoothly and reliably as possible. Below you’ll find the details of our shipping process:

PROCESSING TIME

Orders are processed within 4–7 business days, depending on the size and complexity of your order. Consider this the preparation stage before your gear sets out on its journey.

SHIPPING TIME

Estimated delivery times by region:

UK & EU → 9–15 business days

United States → 9–15 business days

Canada & Australia → 2–3 weeks

Asia → 11–15 business days

SHIPPING ISSUES

Occasionally, part of your order may ship separately. If an item seems missing, it’s often just following a little later.
If you have any concerns, our support team is available at support@torazencollective.com.

30-DAY PROTECTION

Your order is protected under our 30-Day Guarantee.
If your package does not arrive within 30 days and this is confirmed by the tracking information, you are eligible for a full refund — no questions asked. Our goal is to ensure every Torazen customer feels secure and valued.

SHIPPING DESTINATIONS

We ship worldwide. Rates vary by location and carrier, but wherever you are, we’ll make sure Torazen finds its way to you.

SHIPPING ORIGINS

Orders are dispatched from our warehouses in the US, Europe, China, and Japan. Our primary hub in China helps ensure efficient fulfillment.

QUALITY MATERIALS

At Torazen, every piece is crafted with premium fabrics and finishes. We believe in creating clothing that lasts — the kind of essentials that feel timeless no matter how many seasons pass.

Title

More Questions?

Please contact our support team here.

Articles in this category

processing time

shipping time

shipping issues

30-day protection

shipping destinations

shipping origins

quality materials

more questions?

SHIPPING POLICY

Updated 2 months ago

Thank you for choosing Torazen. We want your order to reach you as smoothly and reliably as possible. Below you’ll find the details of our shipping process:

Title

PROCESSING TIME

Orders are processed within 4–7 business days, depending on the size and complexity of your order. Consider this the preparation stage before your gear sets out on its journey.

Title

SHIPPING TIME

Estimated delivery times by region:

 

UK & EU → 9–15 business days

United States → 9–15 business days

Canada & Australia → 2–3 weeks

Asia → 11–15 business days

Title

SHIPPING ISSUES

Occasionally, part of your order may ship separately. If an item seems missing, it’s often just following a little later.
If you have any concerns, our support team is available at support@torazencollective.com.

Title

30-DAY PROTECTION

Your order is protected under our 30-Day Guarantee.
If your package does not arrive within 30 days and this is confirmed by the tracking information, you are eligible for a full refund — no questions asked. Our goal is to ensure every Torazen customer feels secure and valued.

Title

SHIPPING DESTINATIONS

We ship worldwide. Rates vary by location and carrier, but wherever you are, we’ll make sure Torazen finds its way to you.

Title

SHIPPING ORIGINS

Orders are dispatched from our warehouses in the US, Europe, China, and Japan. Our primary hub in China helps ensure efficient fulfillment.

Title

QUALITY MATERIALS

At Torazen, every piece is crafted with premium fabrics and finishes. We believe in creating clothing that lasts — the kind of essentials that feel timeless no matter how many seasons pass.

Title

More Questions?

Please contact our support team here.